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Masso Link 2

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I have updated by my G2 controllers to V3.49 and installed masso link 2.

I have been using the link software for the last 2 years.

I am running on a fixed IP.

l have disconnect and reconnected wifi a couple of times.

Both controllers connect to link v 2 and l am able to also download my tool data. l am not able to send files across.

I am getting "an error occurred while transferring file"

I have used  a couple of files that worked fine last week with link 1.6.

5A-2798 4 axis mill V3.49 G2

5A-1984 4 axis mill V3.49 G2

 

@peter35

I believe you need to upgrade your controller firmware to 4.01.

Please read the 4.01 release notes

@masso-support - could the Masso Link Software page be updated with the controller firmware dependency?

Thanks Zombie Engineer, l am running 2 of the G2 units, V3.49 released 29 Jan.

V4.0 l believe is for the G3 units.

Breezy has reacted to this post.
Breezy

I have been fighting with the new Masso Link V2 all day as well.  Had to create a special exception in my firewall to get it to work and it is still intermittent.  I'm running V4.01 on a G3 so I don't think the issue is tied to your G2.

Cheers, Stephen Brown

Have you tried transferring the file to a folder on MASSO?
Just above the send file button, please type some folder name, let's say my files\ and then try sending the file.

When l first ran software l had to allow an exception for windows firewall.

I have dragged file over to folder and hit send and am still getting same error.

It seems strange that all connects and am able to get tool data etc but cannot transfer files without getting an error.

Looks like l will be going back to a previous version. bugga.

it is little things like this that stop me from upgrading to the G3.

Downloaded and installed link 1.6 and would not connect to Masso.

reinstalled V3.48 and link 1.6 connected straight away.

Hi @peter35

Did some further testing and found that MASSO Link is unable to send the Root Directory of the Flash Drive and will give the error that you are seeing.
If you enter a folder name as in the attached screen capture below the files will transfer.

This problem affects the G2 only.

Cheers Peter

Uploaded files:
  • MASSO-Link.jpg
Quote from testyourdesign on February 1, 2021, 10:22 am

I have been fighting with the new Masso Link V2 all day as well.  Had to create a special exception in my firewall to get it to work and it is still intermittent.  I'm running V4.01 on a G3 so I don't think the issue is tied to your G2.

Stephen,

Are your PC & MASSO on the same network? Shouldn't need exception in firewall unless you have PC tried down tight.

Regards,

Arie.

Peter

I will reinstall latest update and let you know how it goes. Thanks.

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